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Quick answers to the questions we hear most — and the fastest ways to reach our team.
Choose your size, add the item to your bag and go to checkout. Once your order is placed you'll see a confirmation with your order number — keep it handy for tracking or if you need to contact us.
Delivery times and fees depend on where you are. The fee for your address is shown at checkout before you pay, and our Shipping & Delivery page has the details.
We deliver across Lebanon. The areas available for your order are listed at checkout — if yours isn't there, message us on WhatsApp and we'll see what we can do.
Enter your order number on the Track your order page. If you have an account, your orders and their status are also in My account.
Message us on WhatsApp as soon as possible with your order number. If it hasn't been dispatched yet, we'll do our best to update it.
The payment methods available for your order are shown at checkout, and you choose one before placing the order.
Yes. Online payments are processed by our payment providers over a secure, encrypted connection — your card details are entered with the provider, not stored by us.
Check your details and try again, or choose another payment method. If you were charged but didn't receive an order confirmation, message us on WhatsApp with the time of the payment and we'll look into it.
Our Refund & Exchange Policy explains which items qualify, the condition they need to be in and the time you have to ask. To start an exchange, message us on WhatsApp with your order number.
Approved refunds are handled as described in our Refund & Exchange Policy. We'll confirm the details with you once your request is reviewed.
We're sorry! Message us on WhatsApp right away with your order number and a photo of the item, and we'll put it right.
Our Size Guide converts between EU, US and UK sizes and shows how to measure your feet and body. You'll also find a “Size guide” link next to the size options on every sized product.
Sizing varies by brand and even by model. Tell us which product you're looking at — message us on WhatsApp — and we'll help you choose.
Yes — authenticity is at the heart of Daniel Sport. Every product we sell is 100% genuine, sourced from the brands or their authorised distributors.
Message us on WhatsApp with your order number and photos, and our team will help.
An account makes things easier: your details are filled in at checkout and your orders, wishlist and gift cards are kept in My account.
Signed-in customers can see their points balance and, where available, redeem points for a discount at checkout. For details on how points are earned, message us on WhatsApp.
Try signing in again from My account. If you still can't get in, message us on WhatsApp and we'll help.
When you buy a gift card and pay online, the gift card code is sent by email after payment, and appears in My account if you're signed in.
Follow the instructions that come with your gift card. If you need help redeeming it or checking its balance, message us on WhatsApp.